Refund & Cancellation Policy

 

Last updated: 12/3/2025

 

At ChatFlow AI, we strive to provide high-quality AI chatbot services to our customers. This policy outlines the terms regarding refunds and cancellations for our subscription-based services.

 

1. Subscription Cancellation

 

Customers may cancel their subscription at any time. However, the following terms apply:

• Cancellation must be made before the next billing cycle to avoid being charged for the upcoming period.

• Once a subscription is canceled, service access will continue until the end of the current billing period, after which access will be revoked.

• Customers can manage and cancel their subscriptions via their Stripe customer portal or by contacting our support team at Info@Chatflowai.org

 

2. Refund Policy

 

Due to the nature of our digital services, we maintain a strict no-refund policy with the following exceptions:

• Refunds will only be issued within the first 7 days of a new subscription.

• No refunds will be provided after the 7-day period unless required by consumer protection laws.

• No refunds will be issued for renewals, mid-cycle cancellations, or unused service periods.

 

3. Exceptions to Refund Policy

 

Refund requests may be considered in special cases, such as:

• Duplicate payments made in error.

• Failure of our service due to a system-wide issue on our end for an extended period.

 

To request a refund under these circumstances, contact us at Info@chatflowai.org with proof of the issue.

 

4. Changes to This Policy

 

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

 

5. Contact Us

 

If you have any questions regarding this policy, please contact us at:

 

Email: Info@chatflowai.org

​